PRICES & PAYMENT
The price of the products and our delivery charges will be as quoted on our site, except in cases of obvious error. Unless stated otherwise, product prices exclude delivery costs, and product and delivery prices are exclusive of VAT. VAT is added (at the applicable rate to your country) during our checkout process based on the final value of your order including delivery. You are responsible for any other taxes applicable in the territory to which the products are sent.
However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay; unless you have already paid for the products in full before the change in VAT takes effect.
Please note that you must comply with all applicable laws and regulations of the country to which the products are delivered. We will not be liable for any breach by you of any such laws. Payment for all orders must be by credit or debit card (unless we say otherwise). Once you have submitted your order, your card will be debited automatically. Payment on account may be permitted for orders at our sole discretion. Please note that no changes to orders are possible once submitted by you.
Product prices and delivery charges are liable to change at any time, changes will not affect orders in respect of which have already been sent an order confirmation email (subject to any change in the law). Our site contains a large number of products and it is possible that, despite our best efforts, some of the products listed on our site may be incorrectly priced. We will endeavor to verify prices as part of our dispatch procedures so that, where a product’s correct price is less than our stated price, we will charge the lower amount when invoicing the order.
Our invoices will be issued at, or as soon as practicable following, dispatch by us. Unless we determine otherwise, all invoices are payable within 28 days of the invoice date.If a product’s correct price is higher than the price stated on our site, we will normally, (at our discretion), contact you for instructions before dispatching the printed product. If the pricing error is obvious or unmistakable and could have reasonably been recognised by you as an error, we do not have to provide the products to you at the incorrect (lower) price.
REFUNDS, REPRINTS & RETURNS
It is not possible to return products for refund other than in the event of an order being produced to the wrong order specification or not to an acceptable standard. In either of these cases, we may (at our discretion) reprint free of charge. Any errors in printing must be reported via e-mail to the following email address, firstname.lastname@example.org, email@example.com, please make sure to include your Order ID number in the subject line. In order to qualify for a full refund, you will need to email us within 24 hours of order receipt. We will also require you to return a sample or photographic evidence of the issue.
We will notify you of any refund due to you via email within a reasonable period of time and will usually process the refund due to you within 30 days of the day we confirmed to you that you were entitled to a refund. We will refund the price of a defective product in fully, any applicable delivery charges [and any reasonable costs you incur on returning the carousel-item to us.
If the packaging of your order has been damaged, please accept the material from the courier and write on the document provided that you have accepted the package subject to checking. Once you have verified damage has occurred to the material inside the package you must contact our Customer Service team so we can process and reprint your order immediately.
If, when delivered, the printed product cannot be used because there is no packaging or the content are completely ruined, please do not accept the material and mark the refusal on the document provided by the courier. You must then contact our Customer Service team to inform us of the issue so we can proceed and reprint your order immediately.